Contemporary Topics

Large Animal

Small Animal

Primary Care

Technicians

Using the ACVS Communication Tool in Prickly Situations

Speaker(s)

• 

  Jude Bordelon, DVM, MS, MBA, DACVS (Small Animal) (he/him/his)

  Professor of Small Animal Surgery
  Louisiana State University
  Baton Rouge, Louisiana

  Slides

In this scenario-based and interactive session, primary care veterinarians (PCVs) and ACVS Diplomates (Diplomates) examine and discuss the challenges that patient scenarios can present to collaborative relationships. This session is ideal for PCVs, Diplomates, technicians, practice managers, and others interested in enhancing the PCV-Diplomate connection.

The importance of communication, empathy, and respect among the PCVs, animal owners, and Diplomates is highlighted. The characteristics and benefits of a productive relationship—as well as the pitfalls that can occur—are considered. The ACVS Collaborative Relationship Communication Tool, a starting point for enhancing the PCV-Diplomate workspace, is shared and referenced. Attendees have an opportunity to

• exchange thoughts on what a successful and ideal collaborative PCV-Diplomate relationship looks like.


• learn from each other how to manage a variety of scenarios within their collaborative relationship.


• take back to their practice setting new ideas and techniques for working collaboratively, a renewed appreciation for the PCV-Diplomate relationship, and the communication tool.